How to Terminate Starhub Mobile Contract Online

Are you looking to terminate your StarHub mobile contract online? Whether you`re moving out of the country, switching service providers, or just looking to end your contract early, it`s possible to do so without leaving your home. In this article, we`ll guide you through the steps to terminate your StarHub mobile contract online.

Step 1: Review your contract and termination fees

Before terminating your contract, it`s important to review the terms and conditions of your agreement. This will help you understand the termination fees, if any. Depending on your plan and remaining contract duration, you may be required to pay a sum of money to terminate your contract. This fee can vary between plans and can be quite significant, so it`s important to be aware of these fees before making any decisions.

Step 2: Contact customer service

Once you`ve reviewed your contract, the next step is to contact StarHub`s customer service. You can do this online or over the phone. Before contacting them, make sure you have your account information handy, including your account number and phone number.

When speaking to customer service, inform them that you want to terminate your mobile contract. They will ask for your reasons for wanting to terminate and will guide you through the process.

Step 3: Submit your termination request

After speaking with customer service, you`ll need to submit a written request for termination. You can do this online by logging into your StarHub account. Go to the “My Account” section and select “Termination Request.” You`ll be prompted to provide the reason for termination, your contract information, and any supporting documentation.

Alternatively, you can also send an email to StarHub`s customer service. Your email should include your account information, the reason for termination, and any supporting documents. Make sure to keep a copy of your email for your records.

Step 4: Wait for confirmation

After submitting your request for termination, you`ll need to wait for confirmation from StarHub. This can take up to three business days. Once your termination request has been processed, StarHub will confirm the details of your termination, including any fees that need to be paid.

Step 5: Return your mobile device

If you`ve leased a mobile device from StarHub, you`ll need to return it once your contract has been terminated. You can do this by visiting a StarHub shop or sending it via courier. Make sure to include all accessories and packaging when returning the device.

In conclusion, terminating your StarHub mobile contract online is a simple process. Make sure to review your contract, contact customer service, and submit your termination request. And don`t forget to return your mobile device if you`ve leased one. Good luck!